CloudRadial Unified Client Portal for IT Service Desk

The Best Unified Client Portal for Your Service Desk

As an IT Service Manager, you're responsible for not only service delivery but the entire client experience with your help desk—all while maintaining maximum efficiency with limited resources.

CloudRadial gives you an automation-powered Unified Client Portal to turn technical support into client success, showcasing your MSP's value at every interaction.

Get your ticketing and service desk under control

CloudRadial CSA gives your team the tools to eliminate phone calls and email tickets for good.

By organizing and automating the client ticketing experience with a PSA-integrated portal, you can streamline how you manage your service desk.

With CSA ticketing, you'll never miss another bit of information on end-user onboarding and offboarding forms again.

In the end, you'll be able to solve tickets faster than ever before - making clients happier while supercharging your ticket efficiency.

Request-Service-Site

Drive adoption of new services and streamline purchasing decisions

Drive adoption of new services within your unified client portal, which features your IT service catalog, self-service options, training resources, and self-help tools.

It also includes a customized e-commerce store offering hardware and software selected specifically for each client's environment and needs.

This unified experience demonstrates your commitment to exceptional service while reducing ticket volume and procurement headaches.

Self-Service-Site

Stop drowning in manual reporting

With little effort, you can easily show your value to leadership and clients with automated infrastructure, M365, and QBR reporting and metrics.

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CloudRadial CSA Pricing

Starter

Starting your MSP or trying to land your first clients? Get started with the right foundation to build client relationships with our Starter plan.

Starts at

$95/mo

$595 Setup

Users

This plan is only available to up to 100 users and then converts to Professional

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INCLUDES

Kaseya BMS, Syncro PSA, or Email Support
Office 365 Integration
Service Desk Module
Account Management Module
Co-Management Module
Asset Management Module
Bigger Brains Training Courses

Web App, Native Desktop App, and Microsoft Teams App

Professional

Are you a mature MSP needing to manage your customers and internal teams? Attain operational efficiency with our Professional Plan.

Starts at

$195/mo

$595 Setup

Users

There is no cap on number of users. Additional users beyond 10,000 are $125 per 1000.

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PLUS

ConnectWise, Autotask PSA, or Halo PSA Integration
Custom Portal Domain
Vanity Domains for Clients
Up to 10 Permission Roles
Up to 5 Automations
30-Day Logging

30-Day Data Recovery
Multilingual Support

Enterprise

Are you an MSP with a larger staff to coordinate complex client and compliance needs? Get advanced features with our Enterprise Plan.

Starts at

$695/mo

$595 Setup

Users

There is no cap on number of users. Additional users beyond 10,000 are $150 per 1000.

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PLUS

Unlimited Permission Roles
Unlimited Automations
Custom Vanity Domains for Clients
Advanced Usage Analytics
3-Year Logging
3-Year Data Recovery
Multilingual Support by Client
Dedicated Account Manager
Proactive Account Planning
Priority Support SLA

30-Day Money Back Guarantee

The Fine Print

Pricing - All subscriptions are based on annual commitment with monthly pricing. Please contact our sales team if you have any questions or need more information on products or terms. Or, if you are an existing partner, your account manager.

CloudRadial CSA - Definition of a user: A user is either a synced user or an asset management agent. Your invoice will be based on the larger number of users or agents. Example: If you have 500 users and 600 agents, your synced users count will be 600. Pricing adjusts as you add or remove users and/or agents.

CloudRadial Chat - Text/SMS number not included. Twilio or Flowroute account required.

CloudRadial DNS - You can setup a network of any number of users without requiring an agent on every machine (think call center). These network implementations are handled based on query volume. Price per agent and network implementations are allowed an average of 150,000 queries per month. Excess queries, in blocks of the allowed limit, are billed as additional agents.

CloudRadial Storefront - Transaction charges are waived during setup. Then, extra transactions are billed on your next invoice. No charge for cancelled transactions.

Jumpstart - Pricing and availability vary by product. Jumpstart must be completed within 60 days.
About Jumpstart

Some new subscriptions require a mandatory Jumpstart Implementation designed to get your MSP quickly set up with your chosen CloudRadial product so you can easily roll it out to your clients.

Online Academy
Access technical setup training for any user on your team to learn how to use the portal - from service form setup to QBR best practices.

Knowledge Base
Review detailed articles on demand to get answers on set up instructions and support.

Dedicated Implementation Specialist
Stay confident in your Jumpstart with a dedicated specialist that helps answer questions and guide your successful deployment.

White-Labeled Marketing & Sales Materials
Get customizable material to look professional as you present your MSP’s brand-new portal – including emails, flyers, checklists, and more.

Customized Deployment Plan
Focus on deployment without getting lost or overwhelmed with an action plan showing your next steps and current launch status.

What's the cost savings of CloudRadial CSA?

See how even small changes can impact your service desk and bottom line

Hourly Cost Per Employee
40

20 100
Number of Daily Tickets
10

10500
Number of Clients
20

5500
Percentage of Portal Adoption
0

0100

Daily Savings
Monthly Savings

CSA savings are based on money saved on syncing PSA users with Office 365, preventing tickets from users through built-in reporting, reducing the time saved on QBR preparation, pre-triaging tickets through the use of form-based ticketing, and resolving tickets through the use of built-in automations. CSA savings DO NOT INCLUDE money saved through tool consolidation using CSA's built-in CSAT, Office 365 and custom training, customer planner, assessments, Microsoft 365 reporting, and much more.

Money (and time) saved are free to direct to other more useful endeavors such as growing the business, servicing more clients, and/or leaving in time for dinner with your family.

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INTEGRATES WITH YOUR GO-TO PSA