Is Your MSP Ready for Chat?


If you've ever wanted to implement a chat solution for your MSP but are worried about overextending your service desk, this webinar is for you.

We'll show you how to evaluate chat solutions for your MSP so that you can improve service desk efficiency and client experience.


Take a dive deep into the critical considerations every MSP must evaluate before implementing chat support:

  • Is your MSP set up to manage chat?
    Discover the staffing, training, and technical requirements needed to deliver professional chat support that enhances rather than undermines your reputation.
  • How will it impact your client experience?
    Learn how to assess whether chat aligns with your clients' needs and communication preferences, and how to avoid common pitfalls that can damage client relationships.
  • Is it worth the investment?
    Get a realistic framework for evaluating the true costs and benefits of chat implementation, including hidden expenses most MSPs overlook.
  • How to determine cost-effectiveness
    Master the metrics and calculations that will help you make data-driven decisions about chat ROI and service viability.
  • How to bill clients appropriately
    Explore proven billing models and pricing strategies that ensure your chat services are profitable while remaining attractive to clients.

June 10, 2025 at 11:00 AM CST

SAVE YOUR SPOT NOW

Who Should Attend

  • MSP owners and executives evaluating new service offerings
  • Operations managers responsible for client support delivery
  • Service delivery leaders looking to optimize client communication
  • Any MSP professional considering chat as a competitive differentiator

Key Takeaways

By the end of this session, you'll have a clear roadmap for making informed decisions about chat implementation, including practical tools and frameworks you can apply immediately to your business.

Duration: 60 minutes (45-minute presentation + 15-minute Q&A)

 
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